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Contact Us

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You may pay by phone or report claims at any time. We are also available to answer your calls and emails from 8 a.m. to 5 p.m., Eastern Time, weekdays and from 8 a.m. to noon on Saturdays.

POLICYHOLDER CONTACTS

If you are a current home, auto or business policyholder seeking routine service, such as address or coverage changes or forms, please send us an email. If you are a life policyholder, please complete and return a Policy Service Form.

Claims
877-242-2544
Automated Pay By Phone
800-364-3400
Payment Support
888-242-0888
Online Services Support
888-242-0888
Personal Policy Services
888-242-8811
Life Policy Services
800-783-4479
Business Policy Services
888-242-8811

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OTHER CONTACTS
Agency Technical Support
866-513-1133
Human Resources
513-870-2199
Investor Relations
513-870-2768
Leasing
513-870-2203
Media
513-603-5323
Privacy Information
888-744-2170
Shareholder Services
866-638-6443
General Inquiries
513-870-2000
888-242-8811

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MAILING ADDRESS
P.O. Box 145496
Cincinnati, OH 45250-5496

STREET ADDRESS
6200 S. Gilmore Road
Fairfield, OH 45014-5141


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